Bilingual receptionist internship - 3 months W/M

The company

The European leader in open-air hotels, Yelloh Village is the favourite brand of French people for camping holidays, with around a hundred villages in France, Spain and Portugal.

A real resort with all the services on site, the Yelloh Village "Les Grands Pins" is set in an exceptional setting just a stone's throw from the ocean. For 60 years, this beautiful 5-star establishment has enabled a family clientele to spend beautiful holidays in the heart of nature, thanks to constantly updated facilities and a high level of quality and service.

Every day, we make memories for our guests and staff in a respected, beautiful, clean and quiet environment.

Our signature "artisans of happiness".

And our employees are at the heart of it all!

Key figures (opening of the campsite from mid-May to mid-September): 2,000 customers/day, 190,000 overnight stays, international clientele (80% foreigners)

20 permanent employees and 100 seasonal employees.

Description of the tasks

Welcoming the customer is a priority for our campsite. From the moment the customer books to their arrival at the campsite, everything is set up for a special welcome thanks to our smiling, multilingual and dynamic teams.

Your role will be to welcome a family and European clientele, to accompany them and to inform them throughout their stay !

Your daily tasks as a trainee receptionist will include :

• Greeting international guests in English, German and French
• Ensuring check-in and check-out of guests
• Accompanying guests to their accomodation or pitches
• Informing guests in several languages about the campsite's services, activities and entertainment, with the aim of making their stay more enjoyable
• Learn to use the Property Management System (PMS)
• Record requests for technical intervention in accommodation
• Ensure courtesy visits and follow-up of the guests relation
• Maintain a clean working environment

Profile required

• You have a 2-year degree in Tourism, Hospitality or Languages
• You are smiling, organised, a team player and have excellent communication skills
• You have some basic knowledge of French (A2)
• You speak fluently English and/or German 
• Internship agreement required
• Gratification 600 € per month (35h/week)
• Accommodation on site in an individual studio (75€/month contribution required)

Required languages

• German - Level Bilingual
• English - Level Bilingual
• French - Level beginner

Réf: 41139b82-34af-448e-803e-59c8cce3ec17